Refund Policy

1. 7-Day Money-Back Guarantee

1.1. We are committed to providing high-quality IPTV services at competitive prices.

1.2. If, for any reason, you are not satisfied with our IPTV service or believe that it does not meet your expectations, you are entitled to a 100% money-back guarantee for a period of seven (7) days from the date of purchase.

1.3. During this 7-day period, you may request a full refund of the purchase price paid for the IPTV service, without the need to provide a reason.

1.4. Customers can initiate a refund request through our support channels by following the indicated steps. Once approved, the refund will be processed to the original method of payment, subject to the policies of the payment provider.

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2. Refunds After the 7-Day Money-Back Period

2.1. After the expiry of the 7-day money-back guarantee, refunds will not be issued except in the following limited circumstance:

• You experience a technical issue with the IPTV service; and

• You have contacted us and provided reasonable opportunity to diagnose and resolve the issue; and

• We are unable to resolve the issue.

2.2. In such a case, we will issue a pro-rated refund based on the unused portion of your subscription, and we will charge only for the period during which the IPTV service was actually available and usable by you.

2.3. By way of example:
If you purchase a 12-month subscription for €65 and you successfully use the IPTV service for 3 months, but thereafter encounter an issue that we are unable to resolve and you request a refund, we will:

• Charge you for 3 months of use (for example, €24), and

• Refund the remaining amount (in this example, €41).

The specific amounts may vary depending on the applicable subscription price and duration.

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3. Non-Refundable Items

3.1. The following items and services are strictly non-refundable, including within the 7-day money-back period:

• Reseller plans, reseller panels, or any reseller-related services.

3.2. By purchasing these items, you acknowledge and agree that no refunds will be provided for them under any circumstances.

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4. Customer Support

4.1. We will make reasonable efforts to ensure that customers do not encounter unnecessary difficulties during the use of our services or the refund process.

4.2. If you experience any issue, including technical problems, setup difficulties, or installation questions, you are strongly encouraged to contact our support team.

4.3. Our support team will assist you with:

• Service setup and configuration;

• Installation guidance; and

• Troubleshooting and problem resolution related to the IPTV service.